Services guaranteed

Dotnoc guarantees that the quality of workmanship meets or exceeds industry standard where applicable. Dotnoc will refund any service fees for work proven improperly performed by dotnoc. this does not include any special service charges, setup fees, service contract fees, ongoing maintenance fees or troubleshooting fees. Any bugs, inconsistencies and problems in open source code or closed source code including but not limited to operating systems are also not guaranteed. Any changes done to configurations, code, development, installation or original work performed by Dotnoc will void all warranties and are not guaranteed. There will be a 5.5% Visa transaction fee which is Charged to Dotnoc by our 3rd party transaction company (we have no control over these fees and apologize for any inconveniences). It is understood that Dotnoc is not responsible for network, hardware or third party software/code failures including but not limited to open source, free or proprietary code and programs.

Our Services refund policy does not apply for Troubleshooting and Repair, Investigation, Audits, Documentation, Break/Fix work, Hardware Installation, Software Installation, Custom Hosting, Managed Hosting, Advanced Hosting, Special service fees, Service contract fees, Ongoing maintenance fees, Non service products sold such as software and Hardware are not refundable.

Hosting satisfaction guaranteed

All DotNoc dedicated hosting and e-commerce plans come with a 15 day money back guarantee. if you are not satisfied with your service from 15 days of initial signup we will refund your monthly fees minus usage. This offer does not include overages, additional server addons or setup fees. Any overages and usage will be charged in accordance to the server add-ons table. The full setup fee of 199.00$ will be charged for any accounts cancelled within 6 months from activation and subtracted from the refund amount.

Our refund policy does not apply to any additional items or services known as "server addons", monthly licensing fees, or custom built servers, terminal servers, exchange servers and managed services;

All cancellations must be requested over the telephone or in writing as per the deadlines indicated. Fax notifications are also acceptable. E-mail requests will not constitute acceptance of any cancellation. The deadlines for cancellation for any hosting package must be before your next billing cycle any cancellations. will take place for your next billing cycle or month of fees whichever comes first. There will be a 5.5% credit card transaction fee which is Charged to Dotnoc by our 3rd party transaction company (we have no control over these fees and apologize for any inconveniences).

Accounts cancelled/terminated by DotNoc for violating our Terms of Use do not qualify for the 15-day money back guarantee or any refunds. For example, if your account is cancelled due to spamming, you will not be given any refund.

The 15 day money back guarantee does not apply to Complex Hosting, Advanced Hosting, Managed Hosting, reseller accounts, Web Design, Coding, Development or any fees associated with these services or accounts. Setup fees and domain registration fees are also non-refundable.

Contact billing at billing @ dotnoc.com or call us at 604.518.6695  


Notes:

• Refunds and warranties are at the discretion of the Dotnoc Sales and Engineering teams. Each case will be reviewed accordingly.
• All requests for refunds must be submitted in writing by the account holder no later then 15 calendar days post initial payment date or invoice date (whichever was the earlier date). Cancellation methods accepted are fax, post, in person.
• Clients that make late payments or have outstanding/overdue invoices are not eligible for this money back guarantee.
• For more details on refunds and cancellations please read our Master Services Agreement
• This page was updated on 2006/07/16 5:00 PM PST